Our Frequently Asked Question (FAQ) Page allows you to quickly understand how we provide our dog walking and pet sitting services.
If you need to understand the details or indeed seek reassurance about points that are important to you or your furry loved ones, then you will find the answers in here!
- Payment is accepted by cash or electronic balance transfer.
- Account to be paid is Lloyds Bank, Sort Code: 30-92-92, Account:34937668
- One off bookings are paid on the day the service is completed by Paws Claws and More.
- Regular bookings (EG 3 dog walks a week) are to be paid weekly on a Sunday or before this day.
- Non-Payment will result in the services being stopped for you and your pets.
At the time of writing, there has yet to be a need to have a policy in place for walking, sitting, feeding, and visiting services.
We do however have a policy for our overnight service as this takes a lot of careful planning, late cancellations for this service have a significant negative impact to our company. The cancellation policy for our overnight service is therefore as follows: –
In order to secure a booking for an overnight service the customer will pay a 50% deposit (non-refundable) within 7 days and any verbal agreement, or within 24 hours if the booking is due to commence within 7 days.
Any refunds due to cancellation will be entirely at the discretion of Paws Claws and More.