Our Frequently Asked Question (FAQ) Page allows you to quickly understand how we provide our dog walking and pet sitting services.
If you need to understand the details or indeed seek reassurance about points that are important to you or your furry loved ones, then you will find the answers in here!
Safety and Security
In short yes. The only exception being is during our Overnight service. This service lasts for a period of 24hours, we ask that you accept that the animal may be left alone for no longer than 3 hours to allow our team to look after other pets. It should be stressed that a team member will be at the pet’s house continuously between 5pm and 8am.
If the owner does not want the pet left alone at all either side of these hours, then we will manage this through our Pet Sitting service, this is priced differently to our overnight service.
We will never let a dog of a lead without your permission. When walking a dog off lead with your prior approval, If the unlikely event occurs, we will call our team in the field together to find the escapee. This has happened to us before, albeit very rarely and we have always got the runaway back.
Your keys will have a key fob attached to them, the key fob will be marked with the pet(s) name(s) nothing more, no people names, no address details. When the keys are not being used, they are kept in our secured alarmed premises in a safe. Your personal details that you provide when registering with the company are never kept in the same location/building as your keys. Security is vital, that’s why we do what we do with customer records and their keys.
This has never happened, but if it were to, we are insured for key replacement. We will notify you of the loss as soon as it becomes apparent. We will then arrange for a locksmith to come to your house and change the locks and provide new keys at no charge to you.
We don’t want this to ever happen and we work hard to ensure it doesn’t, however it is important for you to know what would happen should the worst-case scenario come to be.