At the time of writing, there has yet to be a need to have a policy in place for walking, sitting, feeding, and visiting services.
We do however have a policy for our overnight service as this takes a lot of careful planning, late cancellations for this service have a significant negative impact to our company. The cancellation policy for our overnight service is therefore as follows: –
In order to secure a booking for an overnight service the customer will pay a 50% deposit (non-refundable) within 7 days and any verbal agreement, or within 24 hours if the booking is due to commence within 7 days.
Any refunds due to cancellation will be entirely at the discretion of Paws Claws and More.