Personal identification information
We may collect personal identification information from Customers/Users in a variety of ways, including, but not limited to, when Customers/Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Customers/Users may be asked for, as appropriate, name, email address, mailing address, phone number. Customers/Users may, however, visit our Site anonymously. We will collect personal identification information from Customers/Users only if they voluntarily submit such information to us. Customers/Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Customers/Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Customers/Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Paws Claws and More may collect and use Customers/Users personal information for the following purposes:
- To run and operate our Site
We may need your information display content on the Site correctly.
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize Customer/User experience
We may use information in the aggregate to understand how our Customers/Users as a group use the services and resources provided on our Site.
- To improve our Site
We may use feedback you provide to improve our products and services.
- To send periodic emails
We may use the email address to send Customer/User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Customers/Users personal identification information to others. We use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
We have FIVE key suppliers who store our customer information:-
1) Pet Sitter Plus. Our scheduling and customer information tool. They are a GDPR compliant organisation. Petsitter Plus GDPR Statement
2) Dropbox. A secure cloud based storage platform allowing for storage of documentation used within Paws Claws and More business operations. They are a GDPR compliant organisation. Dropbox GDPR Statement
3) WhatsApp. A messaging platform used for internal and external messages within the company. They are a GDPR compliant organisation. WhatsApp GDPR Statement
4) Mailchimp. A email platform allowing for newsletters and other company related information to be shared with our customer and our prospective customers. They are a GDPR compliant company. Mailchimp GPDR statement
5) Xero. Accounting Software. They are a GDPR compliant organisation. Xero GDPR Statement
If Customer/User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the Customer/User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or Customer/User may contact us via our Site. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
This document was last updated on May 28th, 2018