Our Frequently Asked Question (FAQ) Page allows you to quickly understand how we provide our dog walking and pet sitting services.
If you need to understand the details or indeed seek reassurance about points that are important to you or your furry loved ones, then you will find the answers in here!
Safety and Security
In short yes. Your dog will be with a member of the team at all times.
We will never let a dog of a lead without your permission. When walking a dog off lead with your prior approval, If the unlikely event occurs, we will call our team in the field together to find the escapee. This has happened to us before, albeit very rarely and we have always got the runaway back.
We hold public liability insurance which covers all our employees when they are out and about working. This ensures any accident by them or with your pets are covered at all times. We are also insured for pet taxi services and for any loss of keys.
Your keys will have a key fob attached to them, the key fob will be marked with the pet(s) name(s) nothing more, no people names, no address details. When the keys are not being used, they are kept in our secured alarmed premises in a safe. Your personal details that you provide when registering with the company are never kept in the same location/building as your keys. Security is vital, that’s why we do what we do with customer records and their keys.
This has never happened, but if it were to, we are insured for key replacement. We will notify you of the loss as soon as it becomes apparent. We will then arrange for a locksmith to come to your house and change the locks and provide new keys at no charge to you.
We don’t want this to ever happen and we work hard to ensure it doesn’t, however it is important for you to know what would happen should the worst-case scenario come to be.